- Introduction
This website is operated by CatholicCare Sydney Limited (“CatholicCare Sydney”, "we," "us," "our"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). - Information We Collect
If you make a donation through this website, we collect personal information that you provide to us directly, such as your name, email address, phone number, postal address, and payment details. We may also collect information about your interactions with our website, including IP addresses and cookies. - How We Use Your Information
We use your personal information to:
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- Process donations and issue receipts.
- Communicate with you about our charitable activities and updates.
- Respond to inquiries and provide support.
- Comply with legal obligations.
If you choose to subscribe to our email communications, we will use your email address to send updates on our program, case studies and information on how your donation is making a difference. You may opt out at any time by clicking the ‘unsubscribe’ link in our emails or by contacting us at hello@catholiccare.org. We do not share subscriber details with third parties for marketing purposes, and we store your information securely in compliance with applicable privacy laws.
- Disclosure of Your Information
We do not sell or rent personal information. However, we may disclose your personal information to:
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- Our employees, volunteers, and contractors who need the information to perform their duties.
- Third-party service providers who assist us with payment processing, IT support, and other services.
- Regulatory authorities if required by law.
- Data Security
We recommend that you avoid sending sensitive information such as credit or debit card details via email or fax, as these methods are not secure.
We prioritise the security of your personal and payment information. This website uses SSL encryption to safeguard data transmission. Before entering payment details, check for the padlock symbol in your browser.
You should be aware that there are inherent risks associated with the transmission of information via the Internet. If you are submitting personal details, credit/debit card numbers or other information over the Internet, please be aware that, while all reasonable efforts are made to secure information transmitted to this website, there is a possibility that information you submit could be observed by a third party while in transit. By using this website, you acknowledge that you do not hold CatholicCare Sydney liable for any security breaches that may occur.
From time-to-time CatholicCare may need to contact clients and donors directly to update or confirm their personal or credit/debit card details. We will contact you using identifiable information from our database. We will never ask for your full credit card number, CVV, or expiry date. If you receive a suspicious request, report it to www.scamwatch.gov.au or contact the CatholicCare Sydney Fundraising Team at hello@catholiccare.org or the CatholicCare Sydney Finance Team at financeteam@catholiccare.org for further information.
- Access and Correction
You may request access to or correction of your personal information by contacting us at privacy@catholiccare.org. - Cookies and Website Analytics
CatholicCare Sydney’s websites may use cookies to track site visits, navigation within CatholicCare Sydney sites, and items added while using the donation facilities. If you are concerned about the use of these cookies, your browser can be configured to notify you when you receive a cookie and provide you with the opportunity to accept or reject it. You may refuse all cookies from CatholicCare Sydney websites and choose to disable cookies at any time; however, some functions may become unavailable. Our online credit card processing company may also use cookies for identification and anti-fraud purposes.
CatholicCare also uses social media buttons and/or plugins on its websites that allow you to connect with your social network in various ways. For these to work, social media websites including Facebook and Twitter, will set cookies through our website which may be used to enhance your profile on their website or contribute to the data they hold for various purposes outlined in their respective privacy policies. CatholicCare Sydney encourages you to read the privacy policies of these websites.
This website may contain links to other sites of interest. CatholicCare Sydney does not control, and is not responsible for, the content or privacy practices of those websites. Please check the privacy policies of third-party website operators before you provide your personal information to them. CatholicCare will not be liable for any actions of third parties, including third party website operators. - Changes to This Privacy Policy
CatholicCare Sydney may, without notice, amend or modify this website’s Privacy Policy by posting the amended Privacy Policy to this website. We encourage you to check this website regularly for any updates to our Privacy Policy. - Complaints about privacy practices
If you are concerned that we may have breached the Australian Privacy Principles or this Privacy Policy, please contact CatholicCare Sydney.
We respond to complaints by investigating the issue, deciding on any actions that are required and responding to the individual within twenty (20) business days of lodgement (or sooner if practicable). Further information is contained within the CatholicCare Sydney Feedback and Complaints Procedure.
- Contact Us for Further Information
For any privacy-related inquiries, please contact:
CatholicCare Privacy Officer
Mary Potter Wing
2c West Street, Lewisham NSW 2049
Phone: 13 18 19
Email: privacy@catholiccare.org
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